At ForexMelbourne, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.
We may collect the following types of information from you:
Personal Information: This includes your name, address, email address, phone number, date of birth, and other identifying information you provide during registration or transactions
Transaction Information: Details of the currency exchange transactions you conduct, including the amount, currency type, and transaction history.
Payment Information: Credit card details, bank account information, and other payment-related information.
Technical Information: IP address, browser type, operating system, device information, and browsing behavior on our website.
We use the collected information for the following purposes:
To process and complete your currency exchange transactions.
To verify your identity and comply with legal and regulatory requirements.
To improve our services and website functionality.
To communicate with you about your transactions, account, and updates.
To provide customer support and address your inquiries.
To send marketing and promotional materials, if you have opted in to receive them.
We strive to maintain the reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements
We ensure that your information is safe by not sharing any of your personal data with any non-related third-party person. All information collected by us is securely stored in our cloud-based server which is backed up regularly.
We do not sell, trade, or rent your personal information to others.
We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.
If you wish to access or correct your personal information please write to Tom Thomas Peediakal at info@forexmelbourne.com.au
We do not charge for receiving a request for access to personal information or for complying with a correction request.
Our website uses cookies and similar technologies to enhance your browsing experience and collect information about your usage patterns. You can manage your cookie preferences through your browser settings.
We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact Tom Thomas Peediakal at info@forexmelbourne.com.au
If you do have a complaint, please let us know by email, because if we don’t know about it we can’t fix it. You may also contact us by email addressed to; The Complaints Officer at Tom Thomas Peediakal at info@forexmelbourne.com.au, please make sure you include as much information as you can.
You should explain the details of your complaint as clearly as you can. You must do this in writing. When we receive a complaint, we will attempt to resolve it promptly.